How you reach us depends on what you need. Each situation below has one recommended path.
I have a question about my account, plan, audits, or billing
Email support@gumshoe.ai. That reaches the Customer Success team directly, and someone will reply within 24 business hours. If your question is about a specific audit, include the project name so we can look at the right account straight away.
I already emailed support. Do I need to do anything else?
No. Your email created a ticket, and someone will reply within 24 business hours. You don't need to email again, start a chat, or fill out another form. Sending the same question through a second channel does not make it move faster.
I want to talk to someone right now
If you're already chatting with Snoop, reply "human" and the conversation will be handed to the Customer Success team. During business hours, the team picks up in real time; outside business hours, leave your email and the team will reply when they are back. If you are not in a chat yet, open the chat widget in the Help Center and ask to speak with a human.
I want a demo, or I want to talk about pricing before I subscribe
Book time with Jim, our CRO, at https://cal.com/jim-watson-kdgftu/30min. This is the right path to see Gumshoe in action, understand what each plan includes, or discuss Enterprise and custom pricing. You can also email sales@gumshoe.ai.
I work at an agency
Book time with Shawn, who runs agency partnerships, at https://cal.com/shawn-evans-6ev4wo/agency. Agencies have their own program, pricing, and account setup, so Shawn is the fastest route whether you are already a partner or considering becoming one.
What are your support hours?
The Customer Success team is US-based and works 9am to 5pm Pacific time, Monday through Friday. You can send a message any time. Our response target is 24 business hours.