You may not always see the option to edit a report in Gumshoe. In some cases, certain features you’ve read about might also be hidden. Below are the most common reasons why this happens.
You're Using a Gmail Email Address
Users who sign up with a personal email (such as Gmail or Yahoo) will have limited access to Gumshoe. To unlock all features, update your account with a business email address. If you would like instructions to help you change your email address, please click here.
If you think your account should include missing features, please contact our support team by asking for a human in the chat or by emailing support@gumshoe.ai.
You’re Not Signed Into the Right Account
Only the original creator of a report (or users with admin permissions within an organization) can edit report elements. Make sure you’re signed into the account that created the report or that you are viewing the report from an organization for which you have admin access.
- You can check which account you’re using by clicking your profile icon in the bottom left corner of your Gumshoe account and then clicking settings.
- You can check the organization you are logged into by checking the top left corner of your screen.
You Don’t Have Permission
If someone shared their report with you or added you to an organization as a viewer, you may only have read-only access. You may not be able to edit/clone the report.
In that case, you’ll be able to view reports but not change the setup. Reach out to your organization's admin if you need edit access. If an individual has shared their report with you, ask if you can create an organization in which you can share admin access to the report, or if they would like to join an organization you have already created.
For more about organizations, visit these articles:
- How Do I Create an Organization in Gumshoe?
- How do I Share my Gumshoe Report with Others or Move it to my Organization?
The Report Has Already Been Run
Editing existing reports is possible, but may not be as flexible as running a new report in some cases. Check out the following article for more detailed information.
If you continue to experience issues, please don't hesitate to contact our support team.