At Gumshoe, we pride ourselves on offering unlimited, high-quality support to every customer, no matter which plan you’re on.
What’s included for all customers?
Every Gumshoe customer has access to:
- Unlimited support through our chat widget and at support@gumshoe.ai
- Personalized responses from the support team, typically within 24 business hours (Pacific US timezone) and often much sooner
- Snoop the Gumshoe AI Agent, and our full Help Center with guides, walkthroughs, and best practices
We don’t limit the number of questions you can ask. Our goal is to make sure you get the most out of every Visibility Audit (formerly known as a report) you run.
What’s included for Enterprise customers?
Enterprise customers receive everything above, plus additional layers of support designed for larger teams and organizations with a high volume of Visibility Audits:
- A dedicated Customer Success Manager (CSM) who checks in with you regularly
- Proactive support to help you organize, analyze, and optimize your Visibility Audits
- Strategic recommendations tailored to your brand’s AI visibility goals
Enterprise customers get an ongoing, hands-on partnership to maximize ROI and stay ahead as AI search evolves.
For details on Enterprise plans, email sales@gumshoe.ai or visit the Gumshoe pricing page.