When a project is on a paid plan, its scheduled and repeating audits are part of that subscription. You pay one flat monthly amount for the plan, and the audits run on their schedule as part of it, so a repeating audit does not add a separate charge each time it runs.
What runs on a schedule, and how is it billed?
Your plan sets the cadence. On Starter, your Visibility Audit (formerly known as a report) runs monthly and your Snapshot Audit pulses run weekly. On Pro, the Visibility Audit runs monthly and your Snapshot Audit pulses run daily. All of it is included in the flat monthly price, so you are billed for the plan, not for each run. The Gumshoe pricing page (gumshoe.ai/#pricing) has the current plans and what each one includes.
How do I stop the recurring runs and billing?
The recurring schedule comes with your project's subscription, so to stop the runs and the billing you pause the project's subscription on its Settings page. Pausing keeps your project and its past work in place, and you can resume anytime. You do not need to close your Gumshoe account.
What if my audit was already repeating before subscriptions?
If your Visibility Audit was already set to repeat before we launched subscriptions, you stay on your current pricing through the end of 2026 and it keeps running as it does today. The newer features (Sentiment Audit, Citation Audit, and more) live on the subscription plans, so moving to a subscription is how you unlock them. Migrations are coming soon, so you will not have to rebuild anything to make the switch.
Where can I get billing help?
For current Gumshoe plans and pricing, visit the Gumshoe pricing page (gumshoe.ai/#pricing). For questions about billing for your specific account or use case, we are happy to help:
- Chat with us using the help widget on this Help Center. An AI agent answers most billing questions right away, and you can ask for a human anytime.
- Email support at support@gumshoe.ai and a member of the team will get back to you.
- Talk to sales for Enterprise plans, volume discounts, or custom pricing by emailing sales@gumshoe.ai.