If Gumshoe can't process payment for a project's scheduled run, that run stops before new results are created. Your existing Visibility Audits (formerly known as a report) stay available, but the missed run is not backfilled automatically.
If your payment method needs to be replaced, scheduled paid work for that company account is placed on hold. Gumshoe may retry temporary connection or Stripe errors up to five times during the same payment attempt; these are not separate charges. We do not repeatedly retry a declined card.
How will I know?
- We’ll email the person who created the project, or the project owner if a subscription renewal fails.
- The email includes a link to Billing and instructions for updating the payment method.
- Only an account administrator can update billing. If you don't see that option, contact your account administrator.
How do I fix it?
- Select the company account you need to update.
- Open Billing.
- Add or change the credit or debit card on file.
- For a project on a regular schedule, Gumshoe will try again during its next scheduled processing cycle.
- If the email says a subscription renewal failed, return to the affected project and click Resubscribe after updating the card.
- For a one-time project that isn't on a subscription, run it again manually to generate fresh results.