If a payment fails for a scheduled Gumshoe report, the report will pause automatically. This prevents additional failed charges and ensures you don’t lose visibility into what needs attention.

Your existing reports are never lost. Once billing is resolved, your scheduled reports will continue running without disruption.

Notifications

• You’ll receive an email notification letting you know the payment attempt failed.
• The email will include instructions on how to update your payment method.

How to Fix It

• Choose the organization or "personal" account you need to update in the top left corner of the screen.
• Click on “Billing.”
• Add or update your credit or debit card information.
• Once saved:
  • For single reports (not scheduled to run on a set cadence), you'll need to manually re-run the report. See detailed instructions on running reports immediately here.
  • For scheduled reports, the report should automatically run again overnight. You can read this article for more on scheduling reports.