Yes. If you believe you were charged in error or experienced an issue with a Gumshoe report, you can request a refund by contacting our Customer Support Team.

• Refunds are not guaranteed and depend on the circumstances of the request.
• To prevent future issues, you can always review report costs before confirming a run or scheduling repeat runs.

Please note that scheduled reports can be paused or canceled at any time to stop future charges. However, Gumshoe cannot issue refunds for runs that have already been completed, as costs are incurred when queries are sent to AI models.

How to Request a Refund

• Contact the Gumshoe Support Team by asking for a human through the chat widget or email support@gumshoe.ai.
• Provide details about the charge or the issue you experienced with your report.
• Our team will review your request on a case-by-case basis.

Refund Process

• If your request is approved, the refund will be issued back to your original payment method.
• Processing times may vary depending on your bank or card provider. Allow up to 10 business days.

How to Contact our Team for a Refund

If you are speaking to Snoop, our AI Agent, request to talk to a human. You can email support@gumshoe.ai for assistance if you prefer email instead.

Provide as much detail in advance to make the process as smooth as possible.