Deleting a Gumshoe account is a permanent action, so we want to make sure it’s truly your intended goal. In most cases, deleting your account is unnecessary, since there are easier ways to manage reports and avoid charges.
To Avoid Charges for Reports
You do not need to delete your account to avoid charges.
- Past reports stay free to view forever.
- Billing only applies if you run new reports or schedule reports to repeat.
- If you have repeating reports, you can set them to stop in your report settings.
- If there’s no payment method on file, you won’t be charged.
To Organize or Archive Reports
Edit the report name on the settings page to differentiate it from other reports.
You can archive a Gumshoe report by going to your report list, clicking the "..." menu to the right of the report, and selecting "Archive."
Visit this Help Center article for more detailed information.
To Delete Reports
If you really want a report deleted permanently, we can do that for you.
- Please confirm the report name and share the report URL when contacting support.
- This helps us ensure we’re removing the correct report(s).
To Delete Your Entire Account
If you still want to delete your Gumshoe account, a human will need to assist you. Please:
- Via the in-app support chat interface, ask to speak with a human, or email our team at support@gumshoe.ai.
- Let them know you read about your options in the Help Center and would still prefer to close your Gumshoe account.
- We’ll handle the deletion and confirm once your account has been fully removed.