At Gumshoe, every customer gets unlimited, high-quality support, no matter which plan you are on.
What's included for all customers?
Every Gumshoe customer has access to:
- Unlimited support through our chat widget and at support@gumshoe.ai
- Personalized responses from the support team, typically within 24 business hours (Pacific US time zone) and often much sooner
- Snoop, the Gumshoe AI Agent, plus our full Help Center with guides, walkthroughs, and best practices
We do not limit the number of questions you can ask. Our goal is to help you get the most out of every Visibility Audit (formerly known as a report) you run.
What's included for Enterprise customers?
Enterprise customers get everything above, plus additional support designed for larger teams and organizations running a high volume of Visibility Audits:
- A dedicated Customer Success Manager (CSM) who checks in with you regularly
- Proactive support to help you organize, analyze, and optimize your Visibility Audits
- Strategic recommendations tailored to your brand's AI visibility goals
Enterprise is an ongoing, hands-on partnership to maximize your ROI and stay ahead as AI search evolves. For details on Enterprise, email sales@gumshoe.ai or visit the Gumshoe pricing page.
What if I need hands-on help?
If your needs go beyond using Gumshoe with occasional support and meetings, we can connect you with an agency partner. Gumshoe keeps a network of agency partners we have vetted, and they can take a hands-on role, from acting on your Visibility Audit findings to running your AI visibility strategy alongside you. If that is the kind of help you want, email support@gumshoe.ai or ask for a human over chat, and we will refer you to a vetted partner that fits your goals.